Frequently Asked Questions

TickTrend is a retail brand run by TickTrend LLC. TickTrend LLC is a Florida company.

TickTrend LLC handles sales, payments, shipping, returns, refunds, support, and this website.

How long does shipping take?

  • Standard shipping is free in the United States. There is no minimum order.
  • We ship orders the same day from Florida. We usually do not process or ship on weekends or federal holidays.
  • Delivery is usually 5 to 8 business days after the carrier receives the package.
  • Times depend on the destination and the carrier.

These times are estimates. They are not guaranteed. Delays can happen because of the carrier, weather, customs, a wrong address, high order volume, or other events we do not control.

How can I track my order?

After your order ships, we send tracking by email or text when we have it.

You can also use our Track Your Order page. Enter the tracking number and the email used at checkout.

Tracking can take 24 to 48 hours to show up in the carrier’s system.

Do you offer returns and refunds?

You can return or exchange a new, unused item within 30 days of the delivery date if it is in substantially the same condition it arrived in, with the original packaging, tags, and accessories when they apply, and proof of purchase.

Email TickTrend@yahoo.com or call +1 (407) 951-4311 before you ship a return. Include your order number and the reason, then wait for approval and return instructions.

You pay the return shipping if you are sending it back because of your preference or a mistake, unless the law requires otherwise. If the item is defective, damaged, or incorrect, TickTrend provides a prepaid return label at no cost to you. There is no restocking fee.

Perishable goods, custom or personalized items, personal care items, hazardous materials, flammable liquids or gases, and gift cards cannot be returned.

Refunds are issued to the original payment method within 10 business days after TickTrend receives, inspects, and approves the return.

The full rules are in the Refund and Return Policy.

Do you ship internationally?

Yes, to some countries. International shipping shows at checkout when it is available.

The destination country may charge customs duties, import taxes, brokerage fees, or other carrier fees.

You pay those charges unless checkout says otherwise. They are not included in the product price or the shipping price.

Customs and local carriers can also delay international delivery.

What products does TickTrend offer?

We sell physical goods, including:

  • Insulated stainless steel tumblers
  • Magnetic straw caps
  • Replacement drinkware parts
  • Reusable drinkware accessories
  • Other drinkware products shown on this site

The product page shows the current price, colors, size, materials, parts, and fit. Read that page before you order.

How do I contact customer support?

TickTrend
Operated by TickTrend LLC
5785 Wallis Ln
Saint Cloud, Florida 34771
United States

TickTrend LLC handles support, orders, billing, shipping, returns, and refunds under the TickTrend name.

Are your tumblers insulated?

Yes. They use vacuum-insulated stainless steel. This helps keep a drink hot or cold longer.

Results vary. The drink, its starting temperature, the room temperature, the lid, and how often you open it all matter.

Check the product page for materials, features, size, and care.

Do your tumblers fit in standard cup holders?

Many tumblers have a tapered base made to fit most car cup holders.

Cup holders differ by vehicle. Check the size on the product page before you buy.

Are magnetic straw caps compatible with every tumbler?

No. Fit depends on the tumbler, the lid, the straw width, and the product size.

Read the fit notes and measurements on the product page before you order.

We do not promise a fit with products that the product page does not list as compatible.

How often are new products added?

We update products based on stock, suppliers, and the season.

The website shows the current products, prices, options, and stock.

A product on the site may not stay available in every color or style.

Are the products shown on the website physical goods?

Yes. We ship physical goods to the address you enter at checkout.

These products are not digital downloads, subscriptions, memberships, financial products, or professional services.

Who is responsible for orders placed through TickTrend?

TickTrend LLC runs TickTrend. It takes payment, ships orders, answers support questions, and handles eligible returns and refunds.

Charges from this website are processed for TickTrend LLC by its payment providers.

Where can I find your store policies?

The footer on every page links to:

Please read these policies before you place an order.